Support

We read every message. One person answers them, usually within a couple of days.

A server I know is fine shows as not answering

Open that server and read the incident: the app names the stage that failed. If it says our checker was unreachable, the problem is ours, not your server’s — try again shortly. If it names a stage of the connection itself, the link may have expired or the server may be refusing new connections.

My link won’t import

Make sure the whole line was copied — these links are long and messages often truncate them. The app explains what a rejected link is missing. If you were given a QR code or a file, use Scan QR or Open file instead of retyping it.

I bought Pro and it isn’t showing

Open the Depot tab and tap Restore purchases. Purchases are tied to your Apple Account, so a new device or a reinstall needs that one tap. If it still doesn’t appear, email us — refunds themselves are handled by Apple, but we can help work out what happened.

Does the app change how my iPhone connects to anything?

No. It installs no VPN profile and routes none of your traffic. Checks run on our service, not on your phone. See the privacy policy for exactly what is sent and what is kept.

Deleting your data

Everything about your watched servers lives on your device. Delete a watch, or delete the app, and it’s gone — there is no account for us to erase and nothing kept on our side afterwards.